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ACCESS TO CARE
Frequently Asked Questions
Host Nation Providers
What is the Preferred Provider Network?
The TRICARE Area Office Eurasia-Africa Preferred Provider Network, or PPN, consists of host nation health care providers who agree to provide care to TRICARE beneficiaries and assist them in filing TRICARE claims. In most cases, PPN providers will not require up-front payment from TRICARE Prime beneficiaries.
Why should I use a PPN provider?
PPN providers provide routine and specialty care that may not be readily available at your local Army Medical Treatment Facility. They are an important part of our pledge to provide access and continuity of care to our beneficiaries.
How can I locate a PPN provider?
Your local TRICARE Service Center staff will help you find a PPN provider when
Complaints / Compliments / Feedback
What if I have a complaint, compliment or concern about Host Nation care?
If you provide your e-mail address to the TRICARE Service Center during the referral
Host Nation Patient Liaisons
What do I do if I am in the hospital and don't speak the local language?
Most medical professionals speak some English. Host Nation Patient Liaisons employed by military healthcare facilities can help you communicate with your doctors and the staff in Host Nation hospitals and clinics.
Where do I get follow-up care after being hospitalized in a Host Nation facility?
Host Nation Patient Liaisons coordinate a follow-up care plan for you upon your discharge from a Host Nation hospital. If you were seen as an outpatient in a German facility, you will normally get follow-up care in the U.S. military clinic with the doctor who gave you the referral. It is important to keep copies of all your test results and other paperwork from the Host Nation provider. Take those documents to your follow- up appointment for review by your doctor. If the documents are in another language, they will be translated.
Your Host Nation doctor may recommend that you follow up with him or her. Remember though, that unless these follow-up visits have been authorized by TRICARE, you may be required to pay for any follow-up appointments.
How can Host Nation Patient Liaisons help?
Host Nation Patient Liaisons are fluent in English and the Host Nation language. They are familiar with medical terminology and can assist you with communication. That ensures you and the hospital staff have a complete understanding of your condition and treatment.
When you visit your TRICARE Service Center to arrange your admission to a hospital, TSC personnel notify your local Host Nation Patient Liaison. The main priority of the Host Nation Patient Liaison program is to make visits to patients in Host Nation hospitals.
You may also contact a Host Nation Patient Liaison any time you need assistance. If you are in a Host Nation hospital, the Host Nation Patient Liaison will visit you every duty day and give you information on how to contact him or her. There is a Host Nation Patient Liaison on call in your community for emergencies after hours and on weekends.
If you are a Servicemember or active duty family member and are admitted to a Host Nation hospital for an emergency, please notify the sponsor's unit as soon as possible. Unless you have already called a patient liaison, the unit will notify the nearest local clinic or hospital and a Host Nation Patient Liaison will contact you. Clinic commanders receive daily reports of all U.S. military patients admitted to or discharged from Host Nation facilities.
What can the Host Nation Patient Liaison do for me?
What can I do to help myself?
Write down questions you have about your condition, care, or discharge.
Visit your local TRICARE Office for information about payment of hospital bills.
I am a TRICARE Prime beneficiary. Who do I talk to if I have received medical bills from a Host Nation Preferred Provider or hospital?
Contact your local TRICARE Service Center or Beneficiary Counseling and Assistance Coordinator. They are responsible for providing technical advice about the TRICARE program, including processing of Host Nation medical bills.
I am NOT a TRICARE Prime beneficiary. Who do I talk to if I have received medical bills from a Host Nation Preferred Provider or hospital? If you are a TRICARE Standard beneficiary, talk with your TRICARE Service Center. If you are not a TRICARE beneficiary, contact your insurance company claims representative.
When will TRICARE NOT pay my bills?
What are the contact numbers for the military medical facilities?